Client Director

Signal is expanding our Client Service team and we are seeking a Global Client Director who is a MarTech thought leader to nurture our existing business while driving revenue growth across the account. Our ideal teammate is charismatic, consultative and passionate about the digital landscape. They are someone who can grow and develop our accounts, set and manage service expectations, provide broad industry expertise and build deep relationships with our brand-side customers. We want both an expert in the consultative aspects of account management and an expert in upselling. In this remote-based role, you will be our lead client facing presence on the ground in New York, and will be the Signal representative in the market. 

So, what would you be doing?

  • Develop and nurture strategic relationships with our most valuable customers on the brand-side. Become their trusted advisor and consultant.
  • Responsible for increasing revenue from Signal’s global client base (heavily focused on NA and EMEA)
  • Ensure a seamless experience through all phases of the customer relationship.
  • Engage with key influencers and decision makers across different teams within the customer’s organization. Conduct business process reviews and goal-setting meetings.
  • Understand customer goals and help meet their objectives by providing strategic guidance on Signal best practices, use cases and organizational workflow. You are our clients’ Signal evangelist.  
  • Build growth opportunities with advanced usage of our platform and engage decision makers with opportunities that exist outside of their current contract.  
  • Be an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings
  • Directly manage an Account Director, who will lead clients’ day-to-day engagement with Signal.

What do we need from you?

  • 10+ years working in the marketing technology space (DMP, Onboarding or DSP) in an Account Management role
  • Experience working deep within a media technology or platform.
  • Experience in direct sales or participation in the sales process with a proven track record of success
  • Must have direct response experience and ability to respond to client objectives through the use of data and quarterly account plans
  • A proven team lead. You have successfully managed a team responsible for the execution of a plan or project you developed, designed or created.
  • Amazing written and verbal communication skills. You love to lead meetings where you can influence others. You know your audience and can communicate appropriately, effectively translating technical ideas to non-technical people and vice versa.  
  • You’re strategic and technically minded. You love evaluating things from a high level but also enjoy working directly with products; you have a technical curiosity that gives you an edge over your peers.
  • Proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers up to the executive level.
  • Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch initiative, take ownership and follow through.
  • Detail oriented. You have a keen eye for detail and care deeply about consistency.
  • You don't mind racking up frequent flyer miles to come to our headquarters as needed. 

Outside the obviousness of the job, like all Signalites you fall in love with new ideas, can’t stop learning, and are a pretty nice person on top of all of it. You get that even the most fun kind of work is work, consider putting in the hours an obvious necessity, and easily deal with change. You think well beyond what’s asked of you, live and breathe the minutiae of the work.

What’s in it for you:

You will work with others who value culture and treating one another like adults. To support this we offer a competitive salary/bonus with great benefits, like: unlimited PTO, 401k, health/dental/vision, STD/LTD, snacks, parental leave, Hack Weeks, great colleagues.

How to Apply:

Interested? Well, send your resume to me, Erin, by applying via the link below. The company and team we’re building is important to us, so be sure to include a note explaining what you’ve been doing and why you’d make a great addition to our team.

About us:

Signal is the first and only Customer Identity Solution for the enterprise. Signal’s platform offers an independent identity solution for brands that transforms the customer experience by connecting an always-active profile to customer engagements across all human, physical, and digital touchpoints.

Today, Signal’s technology runs on more than 45,000 digital properties in 158 countries. The platform facilitates billions of data requests monthly, supporting top brands around the world that generate more than $1.5 trillion in commerce, including Allstate, Audi, Crate & Barrel, JetBlue Airways, Starcom MediaVest Group, Starwood Hotels and Resorts, and many more.

Signal has been recognized with numerous awards and honors, including being named one of the fastest growing companies on the 2015, 2016, & 2017 Inc. 500 lists. Visit to learn more and follow Signal on LinkedIn, YouTube and Twitter.

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Signal are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.


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