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Knowledge Management Contractor

Signal has a Knowledge Management Contractor role open on our Client Services team. We’re looking for somebody with a passion for finding information and organizing content to help maintain our client knowledge base and our internal documentation. If you get a charge from putting chaos into order, have a passion for technology, and a knack for fact-finding, keep reading.

So, what would you be doing?

  • Write technical documentation of new features as they are released
  • Manage JIRA board of documentation requests and priority
  • Monitoring documentation and knowledge base content to ensure it is relevant and up to date
  • Partner with Client Services and Product team on upcoming feature releases and enhancements
  • Work with Product team to document new product features and provide recommendations for in-product contextual help
  • Adjust existing articles to be consistent with Signal’s brand messaging/style guide
  • Lead new content creation, including new video content to be organized and recorded
  • Publish weekly internal analytics and findings around product usage

What do we need from you?

  • You have a passion for the organization of information – your files all have a system, and you’re always looking for ways to improve it.
  • You’ve done some database searching.
  • You love technology, want to learn about it and want to experience a high-growth company.
  • You’re a great communicator, both on the page and in person.
  • Ability to turn complex technical concepts into clear, easy to understand instructions
  • While you work and play well with others, you’re self-directed and motivated to get stuff done on your own.
  • Competency with database searching, and technical aptitude.
  • Bonus points if you’ve used JIRA or Zendesk, or had any content management experience.
  • You are reliable, timely, and pay attention to the details.
  • And you’re a nice person, to boot!

Outside the obviousness of the job, like all Signalites you fall in love with new ideas, can’t stop learning, and are a pretty nice person on top of all of it. You get that even the most fun kind of work is work, consider putting in the hours an obvious necessity, and easily deal with change. You think well beyond what’s asked of you, live and breathe the minutiae of the work.


How to apply:

Interested? Well, send your resume via the link below. The company and team we’re building is important to us, so include a note explaining what you’ve been doing and why you’d make a great addition to our team. Be yourself. We will only respond to people who meet qualifications and on whom we develop a professional crush.


About us:

Signal is a global leader in real-time, people-based marketing technology. With one platform, Signal’s integrated technology combines data collection, persistent identification, data onboarding and media activation for real-time cross-channel engagement. By leveraging Signal’s platform, brands and publishers gain immediate knowledge of buyers, access to high quality audiences and a simplified activation process to engage consumers within minutes of recognition.

Today, Signal’s technology runs on more than 45,000 digital properties in 158 countries. The platform facilitates billions of data requests monthly, supporting top brands around the world that generate more than $1.5 trillion in commerce, including Allstate, Audi, Crate & Barrel, GAP, JetBlue Airways,, Starwood Hotels and Resorts, and many more.

Signal has been recognized with numerous awards and honors, including being named one of the fastest growing companies on the 2015 and 2016 Inc. 500 lists. Visit to learn more and follow Signal.


U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Signal are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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