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Director of Client Operations, Japan

We’re seeking an incredible leader who is looking for a challenge to lead Signal's most important global business partnership. As the exclusive Japan market distributor of Signal’s Open Data Platform, and one of the most trafficked destinations in Japan, this key partnership delivers Signal’s software to thousands of Japanese brands and agencies.  

We are looking for someone who is charismatic, results oriented and passionate about the digital landscape that can nurture, grow and develop this key piece of business. We want someone that can ensure we meet objectives, demonstrate strategic thinking and build deep relationships with one of Signal’s largest global customers.  

Signal envisions a more agile online world built on continuous innovation.  If joining our team excites you, keep reading.

So, what would you be doing?

  • Lead all things for this partnership that come into our Chicago Headquarters.
  • Take charge of the account and play an essential leadership role: organize projects, monitor workflow and effectively resolve issues.
  • Form a close working partnership with the Signal support team based in Japan as well as the client team itself.
  • Engage with key influencers and decision makers across different teams and stakeholders in Chicago to accomplish our client goals.  
  • Build growth opportunities with advanced usage of our platform by providing strategic guidance on use cases and sales & marketing support on Signal’s suite of products.  You are the partner’s Signal evangelist and trusted advisor.  
  • Collaborate with Signal’s technical support, project management, product and marketing teams to execute against our product development roadmap, bring new features & functionality to market, and provide superior customer support.
  • Suggest and develop processes and services to improve operational efficiency between both organizations.   
  • Help organize and lead critical planning meetings, status updates, business reviews and other communications.
  • Be an advocate for providing the best partner experience possible.
  • Develop process for delivering quality products before released in market
  • Be an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.

What do we need from you?

  • 8+ years working in the online advertising/marketing space (DMP/DSP/ESP/RTB/Attribution/Ad Servers) in a Senior Account Management or Project Management role.
  • Experience working deep within a media technology or platform.
  • Amazing written and verbal communication skills.  You love to lead meetings where you can influence others.   You know your audience and can communicate appropriately; effectively translating technical ideas to non-technical people and vice versa.  
  • Program management. You are able meet and keep track of tight deadlines with lots of moving parts, rally resources, appropriately set and manage expectations and still have presence of mind to have fun along the way.
  • You are both strategic and technically minded. You love evaluating things from a high level but also enjoy working directly with products and you have a technical curiosity that gives you an edge over your peers.
  • Be a proven relationship builder.  You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
  • Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch initiative, take ownership and follow through.
  • A proven Team lead.  You have successfully managed a team responsible for the execution of a plan or project you developed, designed or created.
  • Detail oriented. You have a keen eye for detail and care deeply about consistency.
  • Willingness to travel, 4-6 times a year to Japan, and to frequently work odd hours due to time differences.

Bonus for:

  • You speak and write Japanese and have experience working directly and extensively with overseas companies or accounts, preferably in APAC.  
  • You have a curiosity for other cultures and countries.  You love to travel and learn.

Outside the obviousness of the job, like all Signalites you fall in love with new ideas, can’t stop learning, and are a pretty nice person on top of all of it. You get that even the most fun kind of work is work, consider putting in the hours an obvious necessity, and easily deal with change. You think well beyond what’s asked of you, live and breathe the minutiae of the work.

What’s in it for you: 

You will work with others who value culture and treating one another like adults. To support this we offer a competitive salary/bonus with great benefits, like: unlimited PTO, 401k, health/dental/vision, STD/LTD, snacks, parental leave, Hack Weeks, great colleagues.

How to apply:

Interested? Well, send your resume via the link below. The company and team we’re building is important to us, so include a note explaining what you’ve been doing and why you’d make a great addition to our team. Be yourself. We will only respond to people who meet qualifications and on whom we develop a professional crush.

About us: 

Signal is a global leader in real-time, people-based marketing technology. With one platform, Signal’s integrated technology combines data collection, persistent identification, data onboarding and media activation for real-time cross-channel engagement. By leveraging Signal’s platform, brands and publishers gain immediate knowledge of buyers, access to high quality audiences and a simplified activation process to engage consumers within minutes of recognition.

Today, Signal’s technology runs on more than 45,000 digital properties in 158 countries. The platform facilitates billions of data requests monthly, supporting top brands around the world that generate more than $1.5 trillion in commerce, including Allstate, Audi, Crate & Barrel, GAP, JetBlue Airways, 1-800-Flowers.com, Starwood Hotels and Resorts, and many more.

Signal has been recognized with numerous awards and honors, including being named one of the fastest growing companies on the 2015 and 2016 Inc. 500 lists. Visit www.signal.co to learn more and follow Signal.

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Signal are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

 

 

 

 

 

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